Questions, answered.
Still stuck? Call or text 808-465-2331. You'll get a real person who lives here.
Choosing a Jeep
Do I really need a Jeep in Hawaii?
We think so. Jeeps get you to places a regular car won't go. Mauna Kea comes to mind, and so do the rough roads to beaches where other cars bottom out.
They're also convertible, and they have room for the chairs, umbrellas, coolers and passengers that a beach day involves. The beach gear is free with every Jeep.
Hard top or soft top?
Hard tops lock and have removable panels over the front seats, like T-tops. Soft tops fold back more easily but can't be locked.
Whichever you pick, don't leave valuables in the vehicle.
Is a Jeep soft top loud?
Not the newer ones. There's a video on our blog so you can hear it for yourself.
Should I get a 2-door or a 4-door?
For more than two people, get a 4-door. It has room for luggage and the beach gear as well as the passengers.
Do I have to charge the 4xe hybrids?
No. Charging isn't required. If you do plug in, you save on gas and get extra power: 470 lb-ft of torque, the same as the V8 version.
Mauna Kea
Can I drive all the way to the summit of Mauna Kea?
Yes, in a Wrangler or a Gladiator. Renegades can't go up because they don't have a true 4-low. Stay on maintained roads and follow the signs.
Don't use 4-low going up. Use it coming down so the gears slow you, not your brakes. Don't use the air conditioner on the way up, and remember the defrost turns it on, or the engine can overheat. Leave the engine running at the top if you can, because batteries fail at random up there.
Pickup & return
How do I get from Kona Airport (KOA) to you?
We're about 5 minutes from the airport curb. Take a taxi, a private driver, or an Uber or Lyft. Your Jeep is waiting with the beach gear loaded and the keys in a lockbox, so there's no counter and no line.
What are your hours?
We're open 365 days a year, by appointment. We start around 5 AM for drop-offs and stay until every customer has landed and picked up, which is later than the airport agencies. Standard appointments can be ready from 9 AM.
Policies
How old do I have to be?
Drivers must be 25 or older.
Is there a minimum rental length?
Four days. We can sometimes do shorter, so call or text and ask. We need one day's notice to clean the Jeep, and we often sell out, so book early.
What about insurance?
Full coverage from a personal U.S. or Canadian auto policy usually transfers to rentals. If you don't have comp or collision coverage, you can add it for the rental.
What is the cancellation policy?
Cancel up to 48 hours before your reservation starts for a full refund.
When do I pay?
Payment is charged when you book. Because of fraud, please book with the primary driver's own credit card.
Planning the summit? Read the Mauna Kea guide.
